Moreover, we also found that our technician has visited on 10 Sept and report the broadband line is working fine. If the problem happen again, we suggest that please feel free to email us again or speak with our Hotline representatives directly at 1833-833.
The technician also suggested the lines to reach my place maybe long, so susceptible to electromagnetic interference; he was going to suggest pccw install a closer relay station. Not mentioned in your email.
Without something like this, surely the problem will recur.