Reply To: Lightning affects PCCW Broadband service on Cheung Chau?

Martin Williams
PCCW seem to continue wilfully misunderstanding this issue – ie, a problem that happens during lightning (thunderstorms). If no lightning, no problem – but that doesn’t really mean solved.


Email here from PCCW:


"In regards to your email, we are glad to learn the problem has been rectified. If you have any further enquiries, please feel free to email us again or speak with our Hotline representatives directly at 1833-833."


To which I’ve replied:


"Sorry if further confusion.

I did not write that the problem has been rectified.

The problem occurs during lightning (thunder storms), even at some distance.

No new base station built nearer to my home.

So, the problem surely will happen again as and when there are more thunderstorms."